Missed Appointment Policy
Our goal is to provide quality care to all our customers in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other clients as well. Please be aware of our policy regarding missed appointments.
When you book your appointment, you are holding a space on our calendar that is no longer available to our other customers. In order to be respectful to others, please call Prosperity Tree as soon as you know you will not be able to make your appointment.
If cancellation is necessary, we require that you call at least 48 hours in advance. Appointments are in high demand, and your advanced notice will allow another customer access to that appointment time.
How to Cancel Your Appointment
If you need to cancel your appointment, please call us at 0403003292 between the hours of 9.30 am to 5 pm Monday - Thursday]. If necessary, you may leave a detailed voicemail message or forward a text message. We will return your call as soon as possible.
A cancellation is considered late when the appointment is cancelled less than 48 hours before the appointed time. A no-show is when a customer misses an appointment without cancelling. In either case, we will charge the patient a $25.00 missed appointment fee.
When making a booking, a 50% deposit of the total program is required. Confirmation of Deposit Paid will need to be forward by way of text (photo) or email before appointment time can be locked. With balance of payment 48 hours prior to appointment and confirmation received.
This will be deducted from the appointment cost on the day after your session.
If the above cancellation policy is not adhered to, the initial deposit will not be not refunded.